This tool helps users build a workflow scenario for long-term customer care campaigns. The workflow operates based on If - Then conditions (e.g., "If a customer interacts with a previous email in a certain way, then what should the next action be?"). Steps to create Email Automation Workflow Step 1: Select the Automation menu and click Create new automatic script flows. ​ Step 2: Name your workflow and click Start. ​ Step 3: Begin building the workflow by adding Elements and Attributes according to your needs. ​ Step 4: Once the workflow is completed, click Save and then select Run it now. ​ Step 5: In the Automation interface, click "...", then select New Registrans to add a customer list to the workflow. ​​​ Step 6: Choose the source for adding customers. ​​​ Step 7: Assign data to the corresponding fields. Then, click Review and check for duplicates. ​ Step 8: Select a customer source and click Add customers to complete the process. ​   Tracking and Reporting Once workflows have been created and customer lists have been assigned, users can track the performance of each step.

• Click "..." → Select Statistics of steps to view performance data.

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• Hover over each step to see detailed effectiveness metrics.

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• Click Details in each step to view in-depth statistics.

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• Select Send Report to download a summary of subscriber activity.

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• Choose a Tracking period and enter the Email address to receive the report. Then, click Submit Request to complete.